Return & Exchange Policy
Return & Exchange Policy
At Lexivv, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we offer a 7-day return and exchange policy to ensure a hassle-free shopping experience.
Eligibility for Returns & Exchanges
✔ Items must be returned within 7 days of delivery.
✔ Products must be unused, undamaged, and in their original packaging.
✔ Returns are only accepted for defective, incorrect, or damaged items received.
✔ Sale or discounted items are not eligible for return or exchange.
How to Request a Return or Exchange
Contact our customer support team within 7 days of receiving your order.
Provide your order details and the reason for return or exchange.
Our team will guide you through the process and confirm return eligibility.
Ship the item back to us in its original condition.
Once received and inspected, we will process your refund or exchange.
Refund Process
✔ Approved refunds will be processed via bank transfer, store credit, or the original payment method.
✔ Refunds may take 5-7 business days to reflect in your account.
✔ Shipping costs are non-refundable unless the item received was incorrect or defective.
Do I have to pay for return shipping?
If the return is due to a defect or an incorrect item, we will cover the return shipping cost. Otherwise, the customer is responsible for return shipping charges.
